Frequently Asked Questions

What are your opening hours?

The nursery is open from 7:30am – 6:30pm Monday to Friday for 51 weeks of the year.
Crèche hours are 9:30am to 11:30am, you may book your child for a one or two hour session.
This is only available for Club Kingswood members and we ask that they book a week in advance.

What ages do you cater for?

We care for children aged 3 months to 5 years.

I would like a place, how do I register my child?

If you would like a place for your child at our centre, please make an appointment and we’ll gladly take the time to explain everything you need to know. You can make an appointment by phone or by using our contact form. We look forward to meeting you! Simply call 01268 535 911.

What happens if my child is ill?

It’s unavoidable that small children catch all kinds of minor infections. For a speedy recovery and to prevent the other children from falling ill, children who are unwell must stay at home. Only when the fever has subsided for a whole day should you return your child to the nursery. If the disease is infectious, we’ll need a doctor’s note confirming that your child is no longer contagious. For information regarding incubation periods for communicable diseases, please click here.

How much does it cost?

We have full day, morning session and afternoon session rates. Please see our prices page for more information.

How are payments and fees made?

Invoices are sent out at the beginning of every month and fees need to be paid in advance. We will also require a deposit from you before you child starts nursery, this is to ensure your Child’s place is kept and to complete any administration regarding your child. All fees are to be paid via direct debit however any late payment with be charged with a late fee, please see terms and conditions.

I am a member at Club Kingswood, do I get a discount?

Yes, Club Kingswood members enjoy discounted rates. Please see our prices page for more information.

I am not a Club Kingswood Member, can I use the crèche?

Unfortunately the creche is only available to members.

Crèche hours are as follow
 9:30am to 11:30am, you may book your child for a one or two hour session.

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If we didn’t answer all of your questions, feel free to drop us a line anytime.

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